Shipping policy

Please ensure someone is available at the delivery address to receive and pay for the order. Repeated refusal of confirmed orders may result in restrictions on future COD services.

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Shipping Fees

Shipping charges (if applicable) will be clearly displayed at checkout before completing your purchase.

From time to time, Dr Fly may offer Free Shipping promotions, which will be announced on our website.

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Order Tracking

Once your order has been dispatched, tracking details may be provided (when available) so you can monitor your delivery status.

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Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete delivery information.

Dr Fly is not responsible for delays or failed deliveries caused by incorrect address details. If a delivery attempt is unsuccessful due to customer unavailability, the courier company may contact you to reschedule delivery.

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Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or incomplete, please contact our support team within 24 hours of delivery with clear photos of the issue.

We will carefully review the case and provide an appropriate resolution as quickly as possible.

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Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Dr Fly — where quality and customer satisfaction come first.